Application Managed Support
Replace the reactive, ‘break-fix’ model of support with a proactive program of monitoring, maintenance and continual improvement across your asset information ecosystem.
Optimise system performance with timely and knowledgeable help when you need it.
Our goal is to ensure your asset management systems deliver the same standard of performance that you expect of your assets themselves – minimal unexpected downtime and a strong return on lifetime investment. Application Managed Support is how we deliver.
Under COSOL's Application Managed Support packages, we assume the day-to-day responsibility for a defined set of services across supported applications and environments – from getting you back up and running when things go wrong to fulfilling simple service requests and actively monitoring for performance exceptions. Authorised staff from your organisation can then contact our Service Desk to raise incidents, problems or service requests, which are delivered within agreed service level targets.
COSOL has over 20 years of support service experience working with a range of organisations, technical environments and industries. Our experienced, technical support team extends the capabilities of an organisation's own team with on-demand assistance with:
- end user support requests
- system troubleshooting and problem-solving
- installation and deployment
- patching and updates
- system health assessments
- licence use analysis.
Shared knowledge and experience with access to COSOL's highly specialised skills 'on-demand', rather than on your payroll.
Reduce the financial risks associated with unexpected downtime and slow response to critical incidents.
FLEXIBILITY TO SCALE
Scale up or down quickly and easily as your business needs dictate.
RELIABLE ALWAYS-ON SERVICE
Continuity of service to agreed levels regardless of annual leave, overtime or competing priorities.
Service management tool monitors performance and monthly reporting keeps teams accountable to the Service Level Agreement.
Low capital outlay with predictable monthly costs.