Get Application Support

For clients of our Application Managed Support services, this page outlines how authorised users can log support requests with our Service Desk.

For existing clients, authorised users can log requests with our Service Desk.

Use the following information to log and prioritise tickets for a timely response.

Please refer to your Application Managed Support Operations Manual for the specific hours of operation and scope that applies for you.

PRIORITY 1 or 2:

Call the dedicated support number provided to you

Be prepared to provide:

  • your name and contact phone number
  • reason for contact/brief message
  • priority assessment

PRIORITY 3, 4 or 5

Please include:

  • a brief description of the request
  • priority assessment
  • any additional supporting information
Working with data


Learn more about our tailored Application Managed Support services for options for 24/7/365 support.