At a glance
- COSOL's AMaaS powers Metro Trains Sydney's digital asset ecosystem
- Real-time data drives smarter operations and improved passenger experience
- Partnership evolved from project delivery to 24/7 managed services
- Toustone | COSOL's AI platform enhances insights, reliability, and compliance
The Challenge: High-Stakes Reliability
MTS operates one of Australia’s most efficient transport systems: fully driverless, high frequency, with exceptional demands and an expectation to run on time, every time. With more than 70 million passenger journeys annually. With such high demand, even a small disruption could impact service efficiency and the customer experience for everyone who uses the Metro. This is a prime example of how reliability in asset management is essential for economic returns and efficiency.
The Solution: Digital Asset Management in Action
COSOL was engaged to implement a digital system to store and track all required asset data and plans, enabling MTS to reliably operate and maintain the Metro network. Building on this foundation, MTS collaborated further with our data analytics and AI experts at Toustone | A COSOL Company to develop a proprietary intelligence system.
This solution gathers complex data from multiple systems, automates analysis, and generates accurate, real-time insights and visual reports. The resulting cloud platform improves contract compliance, manages performance, cost, and risk, and ultimately enhances the passenger experience.
The Evolution: From Project to Partnership
COSOL continues to support MTS through managed services, running and enhancing the data and digital platforms that track its assets, operations, and performance. The platform ensures compliance, minimises downtime, and enables clear communication with passengers.
Spotlight: How Real-time Data Improved Operations & Customer Experience
Toustone | COSOL & Metro Trains Sydney at AusRAIL
Last year, we were on stage at AusRAIL 2024 with Metro Trains Sydney explaining how we have used real-time data to enhance operations and the passenger experience.
This is what we cover:
In this presentation, we tackled a critical challenge in rail and transport: disruptions - and how Australia’s first driverless train operator, Metro Trains Sydney (MTS), is using real-time data to reduce their impact. MTS demonstrates how implementing real-time data using the SIRI protocol has delivered tangible benefits, improving both passenger experience and operational efficiencies in rail operations.
The Service Interface for Real-time Information (SIRI) protocol is explained in simple terms, along with what is required for the SIRI processing engine to produce real-time information. This includes production timetables, estimated timetables, vehicle monitoring, situation exchange, and facilities monitoring, all of which empower rail and transport operators to run more efficiently.
The session concludes with Toustone | COSOL’s Adam Sharp presenting additional use cases for real-time data in rail and transport, including Predictive Asset Management, Digital Twin, and Incident Management Prediction.
A few questions addressed during the AusRAIL Innovation Q&A include:
- Is real-time data only applicable to greenfield rail and transport projects, or can it also be used in brownfield environments?
- What are some challenges faced when implementing real-time data in rail and transport operations?
- How does integrating and sharing more information with the public impact cyber security?
Session Highlights:
- 4:44 – Adam Sharp explains SIRI and the high-level architecture of real-time data reporting, including a live demo of a real-time train graph.
- 10:16 – Stephen Stanford shares how MTS has enhanced operational efficiencies and passenger experience in rail transport through real-time data.
- 14:39 – Adam Sharp discusses three future use cases for real-time data in the rail and transport sectors.
About COSOL
COSOL is built on one belief: in asset-centric industries, reliability is everything. We’re a trusted, data-led asset management partner for organisations around the world who can’t afford to fail. And known for our deep expertise, dependable delivery, and ability to keep critical assets performing at their best.
We recently celebrated 25 years in business, are Australian-owned and operated, and recognised as reliable partners by their clients across the globe.
